Terms & Conditions

Disney Condos @ Windsor Palms, Florida

Please ensure you read and understand the following terms and conditions pertinent to your accommodation rental. If you have any queries, please do not hesitate to contact us (hereafter called ‘the Owner’) for clarification before you sign the Booking Form. Whilst we reserve the right to increase or decrease accommodation prices at any time, we will confirm to you the current price at the time of booking. As soon as you have confirmed your booking and paid your deposit or full payment, the cost of the rental is guaranteed against any further increase. This guarantee is offered subject to our terms and conditions and payment being adhered to and providing you do not make further amendments to your holiday arrangements. Your holiday rental includes accommodation as booked, including services e.g. gas, water and electricity. NOT included in our rental prices: a) Flights b) Car Hire c) Holiday Insurance

  1. Bookings are valid after:
    1. The Booking Form has been completed and signed by the Guest and received by the Owner.
    2. The appropriate deposit has been paid.
    3. The booking is confirmed by email.
  2. The person who signs the Booking Form certifies that he or she is authorised to agree the Booking Terms and Conditions on behalf of all persons included on the Booking Form, including those substituted or added at a later date. The signatory must be a member of the party occupying the property and must be 21 years or over. Bookings cannot be accepted from parties of young people less than 21 years of age.
  3. A deposit of 25% must be paid at the time of submitting the Booking Form, which is non-refundable. Upon clearance of the payment, the booking will be confirmed by email. The balance must be paid 30 days prior to the commencement of the rental date. We reserve the right to treat the booking as cancelled if we do not receive the balance by the due date. Any cancellation charges detailed elsewhere in this document will then apply. In the event of a cheque not being honoured by the bank on which it is drawn we will make a charge of £10 / $15 to cover the bank charges and our administration costs.
  4. If the Guest wishes to cancel the booking he should advise the Owner immediately by telephone followed by confirmatory email or letter. The Owner shall be entitled to retain all payments already made and to recover, if not already paid, the balance of the hiring charge as follows: Deposit – non refundable; 30 to 15 days notice: 50% of the total rental charge Less than 15 days notice: 100% of the total rental charge
  5. In the unlikely event that circumstances beyond the Owner’s control necessitate the cancellation of the rental arrangement, the Owner reserves the right to cancel any bookings at any time and will only be liable to refund monies (except the Security Deposit) already paid by the Guest. Furthermore, the Owner cannot guarantee that all the facilities described on the website will be available.
  6. The Guest agrees to pay the full cost of any breakages, losses or damage to the property (the Owner’s Management Company will be sole arbitrators on cause of damage or loss) To take good care of the property and leave it in a clean and tidy condition at the end of the holiday. To report any damage, loss, problem or concern immediately it is discovered to the Owner’s Management Company in Florida. Failure to do so will make any subsequent claim invalid. To permit the Owner or their Management Company reasonable access to the property to carry out any maintenance if necessary. Not to sublet or share the property except with persons named on the Booking Form
  7. No liability is accepted by the Owner for loss of main services or failure of appliance, nor for the consequences of the actions or omissions of persons who may control supply of mains service, nor any actions taken in the vicinity of the property by an authority over which there is no control by the Owner.
  8. The property is available after 4:00 p.m. on the day of arrival and must be vacated by 10:00 a.m. on the day of departure. Failure to comply with this may result in extra rental charges, which the Guest agrees to pay
  9. The Owner does not accept any liability for injury, damage or loss caused by any reason or for any claim made as a result of this booking and/or the subsequent vacation. The Guest is responsible for taking out an adequate insurance policy(ies) to cover all risks. This waiver is also applicable to people visiting the property as guests of the Guest(s).
  10. The Owner does not accept any liability for injury, damage or loss caused, or for any such claim by a third party as a consequence of actions by the Guest(s) and other people occupying the property during the period of the let.
  11. As owners of the property, we, our servants or agents, will not be liable for any loss or delay occasioned by the following: strikes, riots, political unrest, war or the threat of war, terrorist activities, industrial disputes, fire, flood, technical/weather problems to transport, aircraft, closure of airports or any other event beyond the owner’s control. Aircraft captains are legally entitled to deny boarding to any passengers who present themselves at the aircraft in an unacceptable state due to influence of drink or drugs. Any passenger so doing will be deemed as having given notice of his/her cancellation of the booking at that time and the aforementioned cancellation charges will apply.
  12. The maximum occupancy is 8 persons for the condo and is determined by the authorities within strict guidelines for fire safety. Please note that contravention of the above will render your booking void, all moneys paid will be forfeited and you will be asked to leave the condo immediately without further compensation.
  13. Strictly no pets or smoking are allowed in the condo at any time. Please note that the contravention of the above will render your booking void and all moneys will be forfeited.
  14. Our condo is situated in a quiet community. It is a condition of rental that you should be considerate in your behaviour and keep noise levels to a reasonable level so as not to disturb our neighbours.
  15. Complaints: We sincerely hope you do not have any! ... But in the unlikely event that you wish to register a complaint during your holiday, contact the property Management Company immediately and follow this up with an email or letter. Give a copy to them and send us a copy on your return. Unfortunately we are not always able to control the components of your rented accommodation and it is possible that an advertised facility may be withdrawn or changes due to circumstances beyond our control and for which we cannot accept liability.